Ravel Lai is an IT and digital veteran with more than 25 years’ experience in the retail industry, including in fashion, FMCG, food & beverage and shopping malls. He rejoined Jardine Group four years ago as regional IT & digital director, managing teams for Pizza Hut and sister brand KFC in Hong Kong, Macau, Vietnam and Myanmar.
Pizza Hut has earned widespread respect for its cutting-edge ordering app, customer-loyalty program and fast-food marketing. Lai led the team which landed PIzza Hut several awards for digital and social media execution and marketing, and in 2016 was named China’s top CIO.
Lai has a unique role in running two teams – one focused on technology, the other on marketing, giving him invaluable insight into the execution of strategies and allowing rapid design and implementation campaigns across any media. He understands the customer journey, marketing and the technology that drives it.
Ravel Lai was named one of the Top 50 Innovative Retail Leaders in Hong Kong by Inside Retail last year.